Vivo for Healthier Generations is a Calgary-based registered charity dedicated to inspiring a wholistic mindset for healthy living. We believe healthier generations are inspired by creating opportunities for people of all ages, abilities, and backgrounds to move, connect, learn, and thrive.

More than a recreation centre, Vivo is a community hub where wellness, belonging, and innovation come together. Through accessible recreation, education, community partnerships, and research and innovation, we work to remove barriers, strengthen connections, and create lasting impact for individuals, families, and communities.

Guided by our values of Growth Mindset, Respect, and Well-being, Vivo is committed to creating welcoming experiences where everyone has the opportunity to reach their full potential and contribute to healthier generations.

Role: 

As a Volleyball Instructor, you are responsible for delivering engaging, inclusive, and developmentally appropriate volleyball programming that supports skill development, confidence, and a lifelong love for sport. Through high-quality instruction and positive participant experiences, you will help athletes build fundamental and sport-specific volleyball skills in a safe, supportive, and fun environment.

You will connect with participants, families, and teammates in ways that bring the Gen H Lifestyle to life, fostering confidence, enjoyment, teamwork, and a sense of belonging through volleyball. This role requires strong technical knowledge of the sport, a passion for athlete development, and the ability to adapt programming to meet the needs of diverse participants and skill levels.

You will contribute to the delivery, evaluation, and ongoing evolution of volleyball programming while creating a safe, welcoming, and motivating environment for all participants.

Reports to: Sports Coordinator

Responsibilities:

• Deliver high-quality volleyball programming, including instructional classes, skill development programs, camps, clinics, and recreational play opportunities .
• Design and instruct developmentally appropriate volleyball sessions for children and youth, focusing on fundamental movement skills and volleyball-specific techniques such as serving, passing, setting, attacking, blocking, and court positioning.
• Create engaging, inclusive, and adaptable lesson plans that accommodate varying ages, abilities, and skill levels. 
• Facilitate volleyball programs, school activity days, drop-in sessions, tournaments, and special events.
• Assess participant skill development and provide constructive feedback that supports individual growth and confidence.
• Monitor participant progress and adapt instruction to maximize engagement, learning, and enjoyment. 
• Track, monitor, and report participation trends, feedback, and observations from participants and families.
• Build strong relationships with participants and families to understand their needs and enhance program experiences.
• Collaborate with team members to evaluate and refine program delivery through continuous improvement practices.
• Assist in the development and implementation of new volleyball program concepts, camps, clinics, and community engagement opportunities.
• Integrate real-time feedback and learnings into programming to improve participant outcomes and program quality.
• Support the creation and review of operational procedures, curriculum resources, and training materials.
• Promote a safe, positive, and inclusive environment that supports physical, emotional, and social development.
• Ensure equipment, facilities, and program spaces are maintained in a safe and organized manner.
• Be accountable for achieving program goals, participant satisfaction, and overall program quality.

Qualifications:

• Volleyball coaching, or instructional experience with a strong understanding of fundamental volleyball skills and game play.
• Experience coaching, instructing, officiating, or leading volleyball programs, camps, clinics, or teams (youth or recreational preferred).
• Passion for athlete development and helping participants build confidence, skills, and a love for the game.
• Experience working with children, youth, or diverse participant groups in a sport, recreation, education, or community setting.
• Strong communication, leadership, and group management skills.
• Ability to create fun, safe, inclusive, and engaging experiences for all participants.
• NCCP Volleyball Coach certification or equivalent coaching training considered an asset.
• Current Standard First Aid and CPR-C/AED certification (required).
• Post-secondary education in Physical Education, Kinesiology, Recreation, Education, Sport Management, or a related field considered an asset, but not required.
• Strong organizational skills and ability to work independently and as part of a team.
• Flexible availability, with required availability on Wednesday 4:00 - 6:30PM.
• Valid Police Information Check with Vulnerable Sector Search completed within the past 2 months.

Vivo for Healthier Generations is a Calgary-based registered charity dedicated to inspiring a wholistic mindset for healthy living. We believe healthier generations are inspired by creating opportunities for people of all ages, abilities, and backgrounds to move, connect, learn, and 

thrive.

More than a recreation centre, Vivo is a community hub where wellness, belonging, and innovation come together. Through accessible recreation, education, community partnerships, and research and innovation, we work to remove barriers, strengthen connections, and create lasting impact for individuals, families, and communities.

Guided by our values of Growth Mindset, Respect, and Well-being, Vivo is committed to creating welcoming experiences where everyone has the opportunity to reach their full potential and contribute to healthier generations.

Role:

As an advocate for Vivo, you will be responsible for delivering an amazing client experience to our sport & community partner groups, commercial groups, event partners and fellow team members. The ideal candidate is a self-starter, detail-oriented individual who takes initiative to ensure a seamless experience for all guests. The desire to ensure the individual & group is taken care of from start to finish will ensure successful relationships and planning has taken place. You will be knowledgeable, confident, humble adaptable, willing to learn, and explore new opportunities that align with our cause.

This role will be required to work evenings and weekends during busy booking times and to connect with key groups who call Vivo Home.

Hours: 40 hours per week - This role will require flexibility to support large bookings that happen on the weekend or evenings, and will be on-site.

Reports to: Core Business Director

Responsibilities:

• Communicate and connect with our user groups to determine their needs. Build strong relationships with external and internal customers.
• Seek out new rental revenue sources for non-peak times or seasonal offerings.
• Deliver an amazing client experience making our clients feel valued by promptly responding to all requests within predetermined service levels.
• Owning the customers experience and ensuring all members of the Vivo team who will impact the experience know what the wishes are of the guests and how to seamlessly provide a memorable experience.
• Accept, review and analyze facility rental bookings requests to ensure we are maximizing our resources, delivering on our commitment to the community, generating appropriate revenue and meeting our customer’s needs.
• Ensure accurate completion of facility rental bookings for internal and external user groups including arena rentals, gymnasium rentals, pool rentals, and meeting rooms, including obtaining necessary insurance, waivers, invoices and accounts receivables.
• Work collaboratively across departments to create new sales opportunities and special events. Seek new and innovative ways to generate revenue while balancing our commitment to the community.
• Be a knowledgeable and proficient user of the Avocado system or equivalent registration and booking system. Escalate and seek resolution for system issues with TechShare Group (AVO) and communicate the details with the team.
• Communicate all resourcing requirements to the operations, fitness consultants, guest services and other departments and clients including: staffing requirements, space, times, set up, adjustments for the regular field of play spaces.
• Monitor and support the team with the implementation of the quarterly updates to the drop-in schedule for court sports.
• Collaborate and cross train with Vivo team members to acquire the knowledge and skills to effectively perform each other’s role and responsibilities.
• Monitor and put forth recommendations for rental trends, pricing and best practices.
• Be willing to adapt and change customer service delivery, process and procedures to be lean and customer oriented.
• Provide recommendations for facility rental process improvements and operational policies that center’s around the customer experience and increased productivity.
• Track and monitor all bookings & sales revenue; weekly, monthly and annually and provide an update as to the discrepancies and areas of opportunity.
• Participate in the development of the facility rental’s annual operational budget and understand and monitor key components that influence targets and revenue generation.
• Participate in partnership planning with sport partners to align tournaments, performance with everything organizationally.
• Support the team as needed with set-up of spaces for rental groups.

Qualifications:

•  Post-Secondary Diploma and/or University Degree in a related field is considered an asset.
• Proven customer experience skills in a high paced, dynamic environment.
• 3-5 years’ experience in a detail-oriented role of event planning, sales or booking.
• Previous facility rental experience is an asset.
• Current Intermediate (Standard) First Aid and CPR-C/AED certifications.
• Valid Police Information Check with Vulnerable Sector Search completed within the past 2 months.

Vivo for Healthier Generations is a charity with a profound purpose to ignite a mindset to LIVE for healthier generations. Our Collaboratory applies practices in social innovation to co-create and measure new kinds of healthy living solutions and our Centre is an inclusive environment for healthy lifestyles. Together, we create meaningful impact and change with individuals, our community and for the planet.

Role: 

As a Guest Services team member, you are responsible for delivering an amazing client experience to our external and internal customers. You will connect, listen and respond to our clients in a helpful, confident and professional manner. You will display a vast knowledge of our facility and all that it offers. 

Hours: 15-32 hours per week – must be available for morning, evening and weekend shifts as needed.

Reports to: Sales & Guest Experience Manager

Responsibilities:

• Build relationships with customers to deliver an amazing customer experience regardless of the channel (in person, phone or email). 
• Be knowledgeable on all aspects of the facility including pass types, all programs and services including, fitness centre, aquatics, arenas, registered and drop-in programs, camps, school groups, birthday parties, preschool, childcare, as well as facility bookings. 
• Demonstrate knowledge and proficiency of the legend software system or equivalent registration and booking system. Escalate and seek resolution for system issues with legend and communicate same with team. 
• Display a strong understanding of Vivo’s policies and procedures including membership cancelations, program cancelations, and requirements. Provide complete and accurate information to our clients. 
• Ask probing questions to determine our guest’s needs, provide recommendations to our client’s recommendations based on those needs and complete the sale. 
• Display empathy and understanding to the guest for difficult and challenging situations. Provide alternatives or solutions to resolve the situation. Seek advice and guidance as needed. 
• Accurately complete all necessary paperwork related to memberships, cancelations and holds each shift. 
• Demonstrate a full understanding of your role in the emergency response procedures. 
• Participate in leading emergency response procedures for the facility. 
• Perform day-to-day cash transactions. 
• Uphold Vivo’s privacy standards. 

Qualifications:

• 2+ years of progressive customer service experience 
• Post-secondary diploma and/or university degree in a related area, or equivalent work experience 
• Clear, concise, and courteous communication skills 
• Current Intermediate (Standard) First Aid and CPR-C/AED certifications 
• A valid police information check with Vulnerable Sector Search completed within two months prior to starting
• Highly developed organisational and administrative skills, ability to meet deadlines and work autonomously 
• Scheduling flexibility required

Vivo for Healthier Generations is a charity with a profound purpose: to ignite a mindset to LIVE for healthier generations.  Our Collaboratory applies leading practices in social innovation to co-create and measure new kinds of healthy living solutions and our Centre is an inclusive environment for healthy lifestyles.  Together, we create meaningful impact with individuals, our community, and the planet.

Role: Security & Engagement Officer

The Security & Engagement Officer is responsible for ensuring the safety and security of all patrons, staff, and property within the facility. This role includes monitoring activity, enforcing facility rules, responding to incidents, and providing exceptional customer service to promote a safe and welcoming environment. 

Primary responsible this role is the oversight of the safety, security, and team support during daily operations. The role provides steady leadership support to the frontline team, ensuring consistent execution of our policies and procedures and the highest order of operational excellence and accountability.

Reports to: Head of Security & Engagement (in their absence, the Health & Safety Manager) 

Responsibilities:

Safety & Security Operations

• Maintain a thorough understanding of all security and emergency procedures as outlined in the Emergency Response Manual and Vivo Security Manual. 

• Act as the lead role (Safety Warden) in emergency response events and coordinate evacuation protocols with other stakeholders.

• Patrol indoor and outdoor areas of the facility, including gyms, arena, pools, parking lots, and public spaces.

• Monitor entrances, exits, and restricted zones to prevent unauthorized access.

• Conduct opening and closing security procedures, including checking doors, alarms, and lighting.

• Monitor CCTV systems and report irregularities or suspicious behavior.

• Respond promptly to security incidents, medical emergencies, conflicts, and disturbances.

• Enforce facility policies, including rules regarding behavior, equipment uses, and safety protocols.

Customer Service & Patron Support

• Provide clear, courteous assistance to patrons and staff.

• Offer guidance on facility rules, event schedules, and general inquiries.

• Support crowd control during peak hours, rental bookings, and special events.

• Assist with lost and found items including documentation.

• Establish solid working relationships within the team, other departments, facility tenants and community groups to ensure a safe & secure working environment.

• Assist with facility set-ups and take-down for bookings, programs and event in an efficient and organized manner.

Incident Response & Reporting

• Complete accurate and timely incident reports and shift log reports.

• Communicate effectively with management, emergency services, and other staff as needed.

• Participate in post-incident follow-up or debriefs.

• In collaboration with the Security & Engagement Coordinator, review CCTV footage and complete applicable forms for the Calgary Police Service regarding reported incidents.

Risk Management & Compliance

• Identify safety hazards and report issues such as damaged equipment, spills, or unsafe conditions.

• Ensure compliance with emergency procedures, fire safety protocols, and evacuation plans.

• Monitor parking lot behaviours and ensure Vivo parking tickets are issued, and/or contact Calgary Parking Authority when required.

• Assist with routine safety checks of emergency equipment (i.e. – fire extinguishers, first aid kits, and AEDs).

Qualifications

• Previous experience in security, law enforcement, recreation facilities, or customer service (preferred).

• Certifications or diploma courses in security management, police foundations, justice studies or equivalent.

• Valid Alberta Security Guard License (as required by local regulations).

• Intermediate First Aid / CPR-C certification.

• Strong communication and conflict-resolution skills.

• Ability to remain calm and professional in high-pressure situations.

• Physically capable of standing, walking, and responding quickly across large facilities.

• Must be able to participate physically in activities such lifting up to 30-40lbs. 

• Criminal record check (with vulnerable sector check) within the past 3 years for current staff and 2 months for new staff. 

Core Competencies

• Situational awareness

• Professionalism and integrity

• Problem-solving and decision-making

• Teamwork and collaboration

• Customer service orientation

Work Environment

• Combination of indoor and outdoor work.

• May require evening, weekend, and holiday shifts depending on facility schedule.

• Requires occasional lifting or physical intervention in emergency situations.

• Build strong relationships with members, guests, and the community
• Welcome and support members in a professional, inclusive, and approachable manner 
• Conduct facility tours and orientations for new and prospective members 
• Promote fitness programs, personal training, memberships, and services 
• Respond to questions, concerns, and feedback with professionalism and empathy 
• Foster a respectful, welcoming, and community-focused environment 
• Take initiative to exceed member expectations and create a strong sense of belonging 

• Monitor fitness areas to ensure safe and appropriate equipment usage 
• Provide basic fitness guidance, spotting assistance, and member support when needed 
• Prepare fitness spaces and studios for scheduled classes and programming 
• Maintain cleanliness, organization, and presentation of fitness areas and equipment 
• Conduct equipment and facility checks and report maintenance concerns promptly 
• Monitor schedules and bookings through Avocado to ensure operational accuracy 
• Organize and maintain storage and equipment areas

• Follow all safety, sanitation, and disinfection procedures 
• Respond to incidents and emergencies, including administering first aid when required 
• Complete incident, occurrence, and witness documentation accurately and promptly 
• Educate members on facility rules, safety expectations, and respectful behaviour 
• Support Security & Engagement Officers during escalated situations or emergencies 
• Identify and respond to unauthorized access or safety concerns promptly 

• Collaborate with team members across departments to support seamless operations 
• Provide cross-functional support to other teams when operationally required 
• Record and track facility usage statistics and operational observations 
• Participate in in-service trainings, meetings, and ongoing professional development 
• Maintain a professional appearance, attitude, and work ethic while on shift 
• Support a positive team culture through accountability, communication, and collaboration 
• Perform other related duties as assigned to support operational success 

• Members feel welcomed, supported, and connected to Vivo 
• Fitness spaces are clean, organized, safe, and operating effectively 
• Guests receive timely, professional, and positive customer service experiences 
• Safety standards and operational expectations are consistently maintained 
• Team members work collaboratively to support a high-quality member experience 

• Lead through service — create meaningful and positive member experiences 
• Safety first — maintain a safe, respectful, and inclusive environment 
• Be proactive — identify opportunities to support members and operations 
• Own the experience — take pride in the facility, the team, and the member journey 

• Minimum 2 years of experience in fitness, recreation, or customer service environments 
• Working toward or completion of post-secondary education in Kinesiology, Recreation, Health Promotion, or a related field is considered an asset 
• Alberta Fitness Leadership Certification (AFLCA), canfitpro (PTS), or equivalent certification is preferred 
• Current Standard First Aid and CPR-C/AED certifications required 
• Strong customer service, communication, and conflict resolution skills 
• Comfortable working in a fast-paced, team-oriented environment 
• Experience with Microsoft Office and registration/scheduling software (e.g., Avocado) is considered an asset 
• Ability to lift and move equipment up to 50 lbs as required 
• Valid Police Information Check with Vulnerable Sector Search completed within the past 2 months upon hire 

Hours: Part-time; flexible hours including evenings, weekends, and Saturdays as required.

Reports To: Sport Coordinator

Position Summary

The Multi-Sport Program Instructor plays a key role in delivering engaging, inclusive, and developmentally appropriate sport and physical literacy experiences for children and youth. This position supports the delivery, evaluation, and continuous improvement of multi-sport programs designed to develop foundational movement skills, build confidence, and foster a lifelong enjoyment of physical activity.

The ideal candidate is energetic, adaptable, participant-focused, and passionate about helping children succeed through sport and play. They bring strong knowledge across multiple sports and are committed to creating safe, welcoming, and positive experiences for participants and families.

Key Responsibilities

Program Delivery & Instruction

• Deliver high-quality multi-sport programming through both structured and play-based learning experiences.
• Design and facilitate developmentally appropriate sessions focused on physical literacy, fundamental movement skills, and sport-specific skill development.
• Adapt activities and lesson plans to meet the needs of participants with varying ages, abilities, and experience levels.
• Lead sport-based activities including team sports, invasion games, obstacle courses, and recreational experiences.
• Facilitate school activity days, drop-in programs, camps, and special events.

Participant Engagement & Experience

• Create an inclusive, welcoming, and engaging environment that promotes participation and enjoyment.
• Build positive relationships with participants and families to support a strong sense of belonging and community.
• Encourage confidence, teamwork, sportsmanship, and personal growth through positive coaching and instruction.
• Monitor participant engagement and adjust programming to maximize enjoyment and developmental outcomes.
• Gather participant and family feedback to enhance program quality and experience.

Safety & Risk Management

• Maintain a safe and supportive environment for all participants.
• Ensure activities are delivered in accordance with organizational policies, procedures, and safety standards.
• Monitor participant well-being and respond appropriately to incidents, injuries, or emergencies.
• Maintain current knowledge of risk management practices related to youth sport and recreation programming.
• Complete incident documentation as required.

Team Collaboration & Operational Support

• Collaborate with coordinators, instructors, volunteers, and other team members to ensure successful program delivery.
• Support program setup, equipment management, and facility readiness.
• Assist with program administration, participant tracking, and attendance records as required.
• Contribute to organizational initiatives and special projects that support sport and recreation programming.
• Actively participate in staff meetings, training sessions, and professional development opportunities.

Qualifications

• Enrolled in or graduated from a post-secondary diploma or degree in Physical Education, Kinesiology, Recreation, Physical Literacy, Sport Management, or a related field.
• Experience coaching, instructing, or leading youth sport and recreation programs.
• Strong knowledge of multiple sports and the ability to confidently instruct across a variety of activities.
• Passion for physical literacy and developing foundational movement skills in children.
• Experience working with children, youth, and diverse participant groups.
• Strong communication, leadership, and group management skills.
• Ability to create engaging, inclusive, and positive participant experiences.
• Current Standard First Aid and CPR-C/AED certification required.
• NCCP certification or multi-sport coaching credentials are considered an asset.
• Availability to work flexible schedules, including Saturdays.

Core Competencies

• Participant-focused and community-minded.
• Strong instructional and coaching abilities.
• Excellent communication and relationship-building skills.
• Adaptable and creative in program delivery.
• Collaborative team player.
• Commitment to safety, inclusion, and participant development.
• Proactive problem-solving and continuous improvement mindset.
• Passion for physical activity, sport, and healthy lifestyles.

Working Conditions

• Active recreation and sport environment with frequent movement and physical activity.
• Regular standing, walking, lifting, demonstrating activities, and equipment setup.
• Exposure to indoor and outdoor sport and recreation environments.
• Frequent interaction with children, youth, families, and community members.
• Requires flexibility to support programs, events, and special activities during evenings and weekends.

We’re All In for Healthier Generations

Vivo is a registered charity with a bold purpose: to ignite a mindset to LIVE for healthier generations. Through our Collaboratory and our Centre, we co-create innovative, inclusive solutions that promote lifelong wellbeing for individuals, families, and communities.

We are committed to creating meaningful impact — for people, for our community, and for the planet. Join us as we build a brighter, healthier future together.

Position Summary

The Head Guard is a frontline aquatics leader responsible for ensuring safe, high-quality, and engaging aquatic experiences for all participants. This role combines active lifeguarding and instructional excellence with shift leadership, mentorship, and operational oversight.

As the on-deck leader during assigned shifts, the Head Guard provides guidance, support, and accountability to lifeguards and swim instructors. They serve as the first point of escalation for operational concerns, staffing adjustments, and guest relations matters, while modeling professionalism, safety, and customer service excellence.

This position plays a key role in maintaining regulatory compliance, supporting staff development, and delivering consistent, high-quality aquatic programming aligned with Lifesaving Society standards and Vivo policies.

Reports To: Aquatics Manager and Aquatic Operations Coordinator
Hours: 40 hours per week (4 x 10-hour shifts) Wednesday - Saturday, 5:00am - 3:00pm.
*Typically 30 on-deck hours and 10 administrative hours per week, subject to operational needs.

Key Responsibilities

Safety & Risk Management

• Maintain active lifeguarding vigilance using approved scanning, roaming, and blind-spot techniques.
• Lead and/or support emergency responses in accordance with Emergency Response Procedures.
• Ensure compliance with Lifesaving Society standards, Alberta Health Services regulations, and Vivo policies.
• Conduct and document required water tests; report results to Facility Operations as required.
• Ensure all cleaning, chemical handling, and maintenance tasks are completed safely and in compliance with WHMIS and PPE requirements.
• Maintain a clean, organized, and safe deck and workspace at all times.
• Model and enforce respectful and effective radio communication standards.

Shift Leadership & Staff Support

• Act as on-deck leader and first point of contact for lifeguards and swim instructors during shifts.
• Manage daily schedules, including last-minute coverage and staffing adjustments.
• Provide real-time coaching, mentorship, and performance feedback.
• Lead by example in lifeguarding, instruction, professionalism, and teamwork.
• Support onboarding and training of new staff.
• Facilitate and/or assist with in-service training sessions.
• Complete bi-weekly lesson binder audits to ensure rosters, attendance, and evaluations are accurate and up to date.
• Provide fair, objective evaluations of instructors and lifeguards.
• Foster a positive, inclusive, and accountable team culture.

Program Excellence & Instruction

• Plan and deliver engaging, high-quality swim lessons aligned with Lifesaving Society standards.
• Evaluate and document student progress accurately and within required timelines.
• Ensure report cards and session documentation are completed on schedule.
• Support program start-up and continuous improvement efforts.
• Commit to full session delivery to ensure consistency for participants.

Guest Experience & Community Impact

• Serve as a knowledgeable and approachable resource for guests and families.
• Manage complex guest concerns or public relations matters in the pool environment.
• Build authentic, respectful relationships with participants, families, and team members.
• Ensure every guest interaction reflects Vivo’s commitment to belonging, inclusion, and wellbeing.
• Contribute ideas that enhance programming, engagement, and play-based aquatic experiences.
• Actively embody and promote Vivo’s purpose of healthier generations.

Administrative & Operational Duties

• Complete administrative responsibilities within designated timelines.
• Collaborate with Aquatics leadership to improve tools, processes, and resources.
• Participate in staff meetings, professional development, and facility initiatives.
• Ensure all certifications remain current and provide documentation to management.
• Take ownership of daily, weekly, and monthly operational task completion.

Qualifications & Requirements

• Current National Lifeguard Certification
• Current Swim Instructor and Lifesaving Instructor Certification (Examiner certification considered an asset)
• Current Standard (Intermediate) First Aid with CPR-C/AED
• Minimum 18 years of age
• Minimum 2 years of aquatics experience
• First Aid Instructor, National Lifeguard Instructor, or SwimAbilities Instructor certifications are assets
• Clear Police Information Check with Vulnerable Sector Search (completed within 2 months of hire)

Core Competencies

• Leadership and mentorship
• Emergency response decision-making
• Professional judgment under pressure
• Communication and conflict resolution
• Accountability and operational organization
• Commitment to safety and regulatory compliance
• Inclusive, service-oriented mindset

Vivo for Healthier Generations is a charity with a profound purpose to ignite a mindset to LIVE for healthier generations. Our Collaboratory applies practices in social innovation to co-create and measure new kinds of healthy living solutions and our Centre is an inclusive environment for healthy lifestyles. Together, we create meaningful impact and change with individuals, our community and for the planet. 

Core Accountability:

Support the safe, smooth, and consistent execution of daily aquatics operations and lessons on deck. Act as the first point of support for frontline staff during shifts.

Primary Responsibilities

On-Deck Leadership

Lead and support daily operations during assigned shifts.

• Act as the lead on deck during shifts
• Support lifeguards and instructors with rotations, break coverage, and transitions
• Support real-time coverage efforts for staffing gaps and communicate promptly with the Coordinator when additional support is required
• Maintain flow and organization of the deck
• Monitor performance and provide real-time coaching
• Escalate concerns or issues to the Coordinator as needed  

Hours of Work 

Wednesday - Saturday, 5:00am-3:00pm

Safety & Emergency Support

Maintain a safe environment and support emergency response.

• Reinforce lifeguarding standards (scanning, positioning, vigilance)
• Act as a key responder during incidents and emergencies
• Ensure safety protocols and policies are followed
• Identify and communicate risks immediately

Lesson & Instructor Support

Support high-quality, consistent lesson delivery.

• Provide on-deck coaching to instructors (teaching, engagement, class flow)
• Support lesson execution (equipment, transitions, participant flow)
• Assist with onboarding new instructors (e.g., shadow shifts)
• Ensure lessons are organized, prepared, and running effectively

Customer Experience

Create a positive and welcoming environment for guests.

• Act as a first point of contact for guests on deck
• Respond to questions, concerns, and day-to-day issues
• Support a safe, organized, and engaging environment for participants and families

Administrative Support

Complete assigned tasks to support operations and programs.

• Complete basic administrative duties (e.g., attendance checks, reporting)
• Support documentation requirements and lesson tracking
• Assist with evaluations, but do not own them

What Success Looks Like

• Deck runs smoothly, safely, and on schedule
• Staff feel supported, confident, and clear on expectations
• Lessons are organized, engaging, and consistent
• Issues are addressed quickly and escalated appropriately
• Guests feel welcomed, safe, and supported

Key Mindset

• Support first – enable others to succeed on deck
• Be present – visible, engaged, and proactive
• Safety is non-negotiable
• Lead in the moment – coach, guide, and step in when needed

Qualifications:

• Current Intermediate (Standard) First Aid and CPR-C/AED certifications
• Current Swim and Lifesaving Instructor/Examiner Certification
• Current National Lifeguard certification
• Minimum 18 years of age or older
• 2+ years of aquatics experience, First Aid Instructor, National Lifeguard Instructor, Swim Abilities Instructor are considered assets
• A clear Police Information Check with Vulnerable Sector Search completed within past 2 months upon hire

Vivo is a registered charity that operates a leading recreational facility in north-central Calgary, Vivo.

Vivo for Healthier Generations Society is responsible for stewarding Vivo’s mission, vision, values, charitable purpose, and commitment to our employees, members, guests, community partners, and government stakeholders.

Vivo empowers individuals and families with the knowledge, resources, and opportunities to build lifelong healthy habits and stronger connections to community. Vivo offers a wide range of spaces, programs, and services designed to support physical, social, and emotional wellbeing, including fitness and wellness facilities, aquatic amenities, gymnasiums, climbing spaces, ice rinks, and community gathering spaces.

Through these programs, services, and community partnerships, Vivo strives to create meaningful experiences that inspire healthier generations while supporting the long-term sustainability and social impact of the organization.

Position Title: Housekeeping Attendant

Employment Type: Full-Time, Part Time, Permanent

Reports To: Housekeeping Supervisor

Hours of Work

This is a full-time / part-time position based on 15–40 hours per week.

The schedule requires flexibility, including early mornings, evenings, weekends, and occasional statutory holidays as operationally required. This role may require periodic after-hours response to urgent facility issues.

Position Summary

The Housekeeping Attendant is responsible for maintaining a clean, safe, and welcoming environment across all areas of the facility. This role supports daily housekeeping operations by executing cleaning standards, responding to facility needs in real time, and contributing to a positive guest experience.

Housekeeping Attendants play a key role in delivering on Vivo’s commitment to exceptional member experience by ensuring all spaces, including aquatics, fitness, changerooms, and common areas are consistently clean, well-maintained, and ready for use.

Key Responsibilities

1. Facility Cleaning & Maintenance

• Perform routine and scheduled cleaning across all facility areas, including: 

o Changerooms, washrooms, and showers 

o Aquatics deck and surrounding areas 

o Fitness spaces and studios 

o Common areas, entrances, and high-touch surfaces 

• Follow daily, weekly, and monthly cleaning schedules 

• Ensure all cleaning is completed to established quality and safety standards 

2. Quality & Standards

• Maintain a high standard of cleanliness that supports guest satisfaction and safety 

• Conduct regular checks of assigned areas and address issues proactively 

• Report maintenance concerns, hazards, or supply needs to the Supervisor 

• Support cleanliness during peak times with a focus on high-traffic areas

3. Health, Safety & Compliance

• Ensure compliance with applicable public health, sanitation, and occupational health and safety standards.

• Maintain WHMIS compliance and safe chemical handling practices.

• Ensure safe storage and proper use of cleaning equipment and materials.

• Support emergency response procedures and ensure team awareness and readiness.

• Adhere to Vivo’s privacy and confidentiality standards in alignment with PIPA.

4. Supplies & Equipment

• Monitor and restock cleaning supplies in assigned areas 

• Maintain equipment in good working condition and report any issues 

• Support inventory tracking as directed by the Supervisor

5. Cross-Department Collaboration

• Collaborate with Aquatics, Fitness, Preschool, Guest Services, and Operations teams to align cleaning scope with programming needs.

• Support event readiness and high-traffic periods.

• Address cleanliness-related guest concerns professionally and promptly.

Qualifications

• Experience in recreation, hospitality, healthcare, or large public facilities preferred.

• Strong knowledge of commercial cleaning practices and sanitation standards.

• Experience managing schedules and performance in a team-based environment.

• WHMIS certification (or willingness to obtain).

• Standard First Aid & CPR-C/AED preferred.

• Police Information Check with Vulnerable Sector Search completed within two months prior to start date.

Skills & Competencies

• Strong leadership and coaching abilities.

• High attention to detail and quality control.

• Strong organizational and time-management skills.

• Ability to prioritize in a fast-paced, multi-use facility environment.

• Clear and professional communication skills.

• Problem-solving and conflict-resolution capabilities.

• Ability to work independently while maintaining accountability.

Physical Requirements

• Ability to stand, walk, bend, lift, and perform physical tasks for extended periods.

• Ability to lift up to 50 lbs as required.

• Ability to work in environments involving cleaning chemicals and equipment.

At Vivo, we are a charitable enterprise on a mission to raise healthier generations in Calgary and beyond. We want Canadians of all ages to achieve their optimal health at home, school, work and play. We’re creating local, evidence-based solutions to support individuals and whole communities be more active and connected by charting a course to make 10% shifts - shifts in people’s lifestyles, shifts in the care and design of communities and shifts in decision making at organizational and government levels. 

With the support of new experiences and innovative built environments created with and for the community, their success stories will be proof of our mission in action. They’ll serve as powerful motivation for others, in Calgary and across the nation, to make their own changes for life. 

Role:

Your role will begin with an extensive 35-hour training week to understand and uphold the values, expectations and customer service standards of Vivo. As a camp leader, you are responsible for performing the day-to day instruction and delivery of summer camps for children age 3-12 years old. Your days will include facilitating activities in multiple environments including the gymnasium, pool, rock climbing wall, Play Hub, and the surrounding neighborhood, and indoor park. You will create and connect with our customers, community and fellow employees in ways that are impactful in driving and advancing our cause. You’ll engage with passion and be accountable to Vivo customers and the Vivo Summer Camps team to deliver strong results and impact of our camp vision: Play + Explore + Connect.

Vivo has 8 different camps to offer this summer:

• Vivo Variety: A dynamic day camp blending movement games and creative arts in Vivo’s fun, engaging spaces.

• Chilly Champions (ice skate): A beginner-friendly skating camp focused on building skills, confidence, and friendships through guided practice.

• Water Wonders: An interactive water-themed camp filled with games and aquatic fun, no swim level required.

• Calm Explorers: A sensory-friendly camp tailored for children needing a calm pace, promoting confidence and social-emotional growth.

• Climbers Quest (climbing wall): An exciting indoor climbing camp where kids learn techniques, build strength, and overcome challenges.

• Athlete Academy: A multi-sport camp that boosts athletic skills, teamwork, and confidence in a fun and supportive setting.

• StongHER: A girl-centered camp empowering participants through sports, strength-building, and self-discovery.

• StrongHIM: A boy-centered camp focused on teamwork, leadership, and resilience through sports and mentorship.

Please indicate your preference of camp based on your skills, abilities, and passions.

Reports to: Camp Lead & Active for Life Coordinator

Hours: 35-40 hours per week, starting end of June 2026 to August 2026. Varies from 7:15am-5:45pm with a paid 30 minute break

Responsibilities:

• Actively participate in a 35 hour Vivo Instructor training week at the end of June

• Take ownership of instruction, facilitation, lesson set-up, lesson plan implementation, attendance taking, and use of equipment and teaching aids during the camps

• Sign in and sign out of camp participants using Vivo’s protocol

• Deliver active effective supervision, risk assessment, best practices and duty of care to camp participants

• Safely deliver and modify activities provided to you in multiple environments.

• Facilitate an active, social, inclusive and engaging learning environment for children under your supervision. Both spontaneous and intentionally planned to ensure constant engagement of children. 

• Mentor one or more volunteers/co-workers every week using best practices outlined in Vivo’s instructor training

• Handle any daily disciplinary concerns with a professional manner, and consulting with your direct supervisor for next steps

• Reach out to families one week in advance welcoming them to camps and addressing any questions or concerns they may have

• Create meaningful touchpoints for parents/guardians every day by welcoming them to camp and discussing their child’s day at camp

• Genuinely understand and reflect Vivo's values and mission into each camp experience

• Daily rotation between different duties including pre-shift preparation, post-shift cleaning, pre summer camp care, and post summer camp care, and weekly team debriefs

• Maintaining health and safety standards, first aid incidents, and equipment inventory

• Champion of Vivo’s best practices and role model to volunteers/co-workers and fellow instructors

• Evaluating experiences by providing regular verbal and written feedback/documentation in the form of observation sheets, interviews, etc. to direct supervisors  

• Seek direction, ask questions and engage in meaningful dialogue with direct supervisor and fellow team members. 

• Share individual passion in sports and activities to show ability in advocating for healthier generations 

• Demonstrate upbeat, approachable and engaging personality in order to create a welcoming space and a sense of community for camp participants

• Maintain and exceed Alberta Camping Association standards and best practice

• Camp employees must formally authorize another qualified staff member to act on their behalf during their absences from camp. If the Camp Lead is unavailable the Active for Life Coordinator will be onsite and in their absence, the School and Camp Manager will be available. Safety warden will also be onsite for emergency support.

Qualifications:

• Current Intermediate (Standard) First Aid and CPR-C/AED certifications

• Police Information Check with Vulnerable Sector Search within the past 3 years (current staff); 2 months (new staff)

• Legal adult age to comply with the Alberta Camping Accreditation

• Knowledge in delivery and modification of play, sport/science/art/outdoor based programs will be considered an asset 

• Background in the field of physical literacy/child development studies/physical education/kinesiology/art/general science/outdoor leadership/environmental tourism considered an asset  

• Strong written and verbal communication

• Minimum 2 years’ experience, instructing or volunteering with children's programs 

Vivo means ‘live’ and embraces and celebrates diversity, community and the common thread that unites us all – life.  Vivo is a charity on a mission to raise healthier generations by empowering Canadians to achieve their optimal health whether they’re at home, school, work or in the community with us. 

The Vivo for Healthier Generations Society operates a Research and Innovation Lab and Centre for Community Wellbeing, Recreation and Sport in the heart of north-central Calgary where we work with our community and partners to support them in living a healthier life  

Our roots began as a regional recreation centre in North Central Calgary.   Over 16 years Vivo has grown into a well-utilized and beloved community hub with underpinnings in research and innovation to support individuals and whole communities to be more active and socially connected.  In 2023, we are launching 117,000 square feet of new and renovated spaces, which will include a signature indoor park, aquatics upgrade, expanded boutique-style fitness, vital community spaces and a social research and innovation lab.

As a registered charity, Vivo is responsible for generating annual revenues of $7 million+ and undertaking fundraising and sponsorships to cover operating budgets, transfers to reserves for capital maintenance and equipment, investments in research and community development initiatives like the Vivo Play Project, and any other special projects that advance our charitable purposes, including the $60 million capital campaign for our upcoming expansion.

Role:

As a Lifeguard & Swim Instructor, you are responsible for providing safe and enjoyable aquatic teaching experiences.  You will create and connect with our customers, community and employees in ways that are impactful and driving, advancing our cause, and play an instrumental role in bringing the Vivo experiences to life. You’ll engage with passion and be accountable to the team to deliver strong results and impact.

Reports to: Aquatics Manager, Aquatic Program Coordinator and Aquatics Deck Lead

Responsibilities:

• Be a knowledgeable touchpoint for customers about experiences across all areas and each guest experience in the Aquatics area
• Adhere to all training and certifications in accordance with Standard First Aid, Swim and Lifesaving Instructor and National Lifeguard certifications and Alberta Health Services Standards including safety supervision and best practices
• Use active guarding techniques including roaming, scanning and blind spot checks
• Abide by Vivo policies and procedures in conjunction with Lifesaving Society’s Lifeguard Code of Conduct
• Lead and/or assist in high stress emergency situations following Emergency Response Procedures
• Come prepared and organized to evaluate and record student progress and attendance and plan and deliver engaging dynamic lessons in accordance to Lifesaving Society Standards
• Contribute to a safe working environment by adhering to all Vivo Health and Safety requirements
• Participate in exploring, experimenting, and implementing new ways of building play based/ spontaneous experiences as well as social, inclusive, learning environments for the Aquatics area
• Ensure the best possible customer experience for participants and families in programs by being present, knowledgeable, engaged and empathetic to their needs
• Demonstrate an upbeat, approachable, and active personality in order to inspire and provide guests with a sense of self and place to belong
• Build authentic, respectful relationships with guests and all Vivo team members in order to provide the best possible community experience
• Seek direction from Aquatic Management
• Take ownership over the cleaning, maintenance and operations of the Aquatic facility by following and completing all daily, weekly and monthly tasks as set out by Aquatics Management
• All staff may be asked to work with chemicals such as tile bright, ep50, bleach, etc. The use of proper PPE is required for all cleaning tasks and staff should ensure they are aware and follow all WHMIS labels
• Adhere to respectful radio communication guidelines
• Ensure water tests are done on time and reported to facility operations
• Participate in staff meetings, professional development activities and facility functions for continuous growth
• Collaborate with the team to create tools and materials that benefit guests and organizational needs
• Share individual passion and talents to show how you are an advocate of raising healthier generations
• Act as a role model of teamwork and leads the energy each shift to create a positive work environment
• Ensure certifications are up to date and provide copies to management
• Ensure a clean and tidy work/deck space is maintained
• Ensure report cards and all other administrative duties are completed in the given time frame every session
• Commit to the entirety of the session for consistent teachings and evaluations of students 

Qualifications:

• Current Standard First Aid and CPR-C/AED certifications
• Current Swim and Lifesaving Instructor/Examiner Certification
• Current National Lifeguard certification
• Minimum 16 years of age or older
• First Aid Instructor, Swim Abilities Instructor are considered assets
• Police Information Check with Vulnerable Sector Search current within 2 months (Receipt of application accepted)

At Vivo for Healthier Generations, we are a charitable enterprise on a mission to raise healthier generations in Calgary and beyond. We want Canadians of all ages to achieve their optimal health—at home, school, work, and play.

By creating local, evidence-based solutions and innovative environments designed with and for our community, we inspire individuals and whole communities to be more active and connected. Our goal is to create meaningful 10% shifts—in lifestyles, community design, and decision-making—to enable lasting change.

Together, we are building a movement that helps people live their best, most active lives. 

Commitment:

• 40 hours a week (on-site) 

• Daytime

Reports to: Active For Life Coordinator 

Role: 

As the Camp Inclusion Lead, your primary role is to mentor and support camp leaders in facilitating inclusive and adaptive experiences for all campers. You will help guide leaders in working with children and youth who require additional support, ensuring every participant has a safe, fun, and successful experience within Vivo’s camp programs.

Responsibilities:  

Program Leadership & Administration:

• Plan, lead and support inclusive camp programming, ensuring activities are adapted to meet the diverse needs and abilities of all participants.

• Mentor and coach camp leaders on best practices for inclusion, accessibility, and equitable program delivery.

• Model inclusive leadership and help cultivate a camp culture grounded in empathy, respect, and belonging.

• Contribute to the evaluation and continuous improvement of camp practices related to inclusion.

• Support leaders in learning and implementing new strategies to enhance accessibility and inclusivity across all programs.

Team Leadership:

• Mentor and coach camp leaders on best practices for inclusion, accessibility, and equitable program delivery.

• Collaborate with families and staff to create individualized plans for campers requiring additional support or accommodations.

• Provide guidance to camp leaders on de-escalation strategies, emotional regulation, and conflict resolution for campers as needed.

Safety, Risk & Compliance:

• Ensure the safety, well-being, and positive experience of all campers through proactive supervision and support.

• Ensure compliance with Vivo’s organizational values, health and safety standards, and child protection policies.

Qualifications & Experience:

• Education or experience in Recreation, Education, Child and Youth Care, Disability Studies, or a related field.

• Experience working with children and youth of varying abilities in a recreation or camp setting.

• Strong communication, leadership, and problem-solving skills.

• Ability to model and teach inclusive and adaptive program strategies.

• Current Standard First Aid & CPR-C certification (or willingness to obtain).

• A clear Police check and Venerable sector search obtained within the last 60days 

At Vivo we are a charitable enterprise on a mission to raise healthier generations in Calgary and beyond. We want Canadians of all ages to achieve their optimal health at home, school, work and play. We’re creating local, evidence-based solutions to support individuals and whole communities be more active and connected by charting a course to make 10% shifts - shifts in people’s lifestyles, shifts in the care and design of communities and shifts in decision making at organizational and government levels. 

With the support of new experiences and innovative built environments created with and for the community, their success stories will be proof of our mission in action. They’ll serve as powerful motivation for others, in Calgary and across the nation, to make their own changes for life. 

Reports to: Fitness & Training Manager

Role: Provide technical strength and conditioning expertise specific to customers’ needs while delivering an engaging and satisfying customer experience for their clients with the goal to help instill healthy lifestyle behaviors.  

Responsibilities: 

Training

• Provide technical strength and conditioning expertise specific to customers’ needs 
• Lead participants in effective and well-planned training sessions
• Ensure proper mechanics are being practiced by clients 

Administrative 

• Consult client and customize programs to meet their specific needs
• Administer an initial consultation with all clients to determine needs and program goals 
• Maintain technical standards: i.e. Consent forms, customer evaluations, etc.
• Set-up and take down of equipment to ensure your training sessions are ready
• Promptly complete administrative tasks related to tracking client sessions, collecting payments, and inputting time in payroll. 

 Overall 

• Manage and report to the Manager any problems, concerns or emergencies that arise during your sessions.
• Exercise safety awareness and practices including administering First Aid and/or CPR as required.
• Assist the Manager with the evaluation of the program by providing feedback and recommendations for improvement in processes for training.
• Liaise with other trainers to gain insight on providing the best programs for clients.
• Maintain a professional appearance at all times (i.e. wear uniform and name tag at all times).
• Ability to gain your own clientele and sell your services effectively.

Sessions include:  

• Weekends, early mornings, mid-day and evenings 
• Attend In-services and meetings with supervisors or clients as requested.
• Personal Trainers will have the opportunity to pick up shifts teaching classes or working in the Fitness Centre to assist with building client relationships and supporting the growth of Vivo’s Personal Training Services. 

Qualifications:

Education / Certifications 

• Bachelor’s degree in Kinesiology, Exercise Physiology, Movement Science or related field is recommended. Consideration may be given to candidates holding a PFT diploma, canfitpro PTS, ACE or AFLCA/Fitness Alberta.
• CPR C (recertified within one year) and Standard First Aid (recertified within 3 years) – required before employment can commence.
• Valid Police Information Check (PIC) with vulnerable sector search – needs to be completed 2 months prior to starting.
• Additional certifications and evidence of continuing education are an asset (for example; CSEP – Certified Personal Trainer or CSEP – Certified Exercise Physiologist, Certified Strength and Conditioning Specialist (CSCS), NCCP Olympic Weightlifting, Kettlebell, TRX, Injury Rehabilitation) 

At Vivo we're on a mission to raise healthier generations in Calgary and beyond. We want Canadians of all ages to achieve their optimal health at home, school, work and play. We’re creating local, evidence-based solutions to support individuals and whole communities be more active and connected by charting a course to make 10% shifts - shifts in people’s lifestyles, shifts in the care and design of communities and shifts in decision making at organizational and government levels.

Gen H is our movement to achieve this vision. It is a generation that you choose to be a part of rather than being born into.  It’s a movement of striving to make progress on theirs and their community’s health. 

With the support of new experiences and innovative built environments created with and for the community, their success stories will be proof of our mission in action. They’ll serve as powerful motivation for others, in Calgary and across the nation, to make their own changes for life.

To help fuel this, the Innovation team co-creates, implements, measures and scales local solutions to the everyday challenges people face in their communities. Our team’s three big tasks over the next 5-10 years is to help bring the Gen H movement to life through the Gen H Lifestyle Experience, Gen H Play Project and North Calgary a Complete Community Initiative.   

Role:

As Expert, Climbing, you are responsible for assisting with the co-creation, development, resourcing, delivery, evaluation, performance and evolution of climbing offerings.  You will create and connect with our customers, community and employees in ways that are impactful in driving and advancing our cause.  You will re-imagine, oversee and participate in evolving all aspects and functions of climbing’s daily operations to bring the Gen H Lifestyle to life. You’ll lead and build accountability and capacity in the climbing team to deliver strong results and impact. 

Reports to: Sport Coordinator

Shifts: maximum 2 evenings a week from approximately 4:00-9:00 Saturdays & Sundays 8 hour shifts

Responsibilities:

• Oversee all aspects of climbing offerings including curriculum based and play based experiences, school activity days and participation in the delivery of special events

• Explore, experiment and recommend new ways of building play based/ spontaneous experiences for the climbing area through a service design lens and build capacity in the team to do the same

• Track, monitor and report spontaneous usage and impact; weekly, monthly and annually

• In collaboration with all other Innovation Team Coordinators, continuously test and tinker, evaluate, recommend and design experiences for the climbing area and work on generating intentional value for our pass holders 

• Assist with developing business cases for the design and implementation of play based and curriculum-based learning experiences for the climbing area

• Build strong relationships with our climbing audiences to determine their needs, what they value and translate learnings to the team to test and implement the overall Gen H Lifestyle experience. 

• Participate in re-imagining the climbing experience development process through a service design thinking lens and then implement and build capacity in the climbing team to do the same

• Assist in seeking out and exploring trends and practices. Ex: experience and place making for climbing based and outdoor environments, new ways of experience delivery, equipment lifecycles and maintenance, etc and recommend solutions

• Integrate and implement learnings and evolutions into climbing team’s work in “real time” as a result of experimentation and testing

• Be accountable for the development, progress and evaluation of work-plans and performance targets for the climbing team

• Recruit, mentor and performance manage the team utilizing Human Resources best practices to ensure a high-performing team

• Empower and hold the climbing team accountable for achieving established work-plans and targets through the regular follow-up, feedback and coaching

• Assess, revise, and revamp operational policies, procedures and training manuals to ensure they are aligned and support the new business model and team practices

• Perform regular scheduling and payroll 13 part time positions: climbing wall attendants, climb wall instructors and 4 volunteers

Qualifications:

• Post-Secondary Diploma and/or University Degree in education, experience and place making recreation, management, business, etc. 

• 2-3 years progressive experience in climbing curriculum and environments

• 1 -2 years of climbing leadership, training and supervisory experience

• Current Standard First Aid and CPR-C/AED certifications

• Required climbing certifications as designated by Vivo 

Vivo for Healthier Generations is a charity with a profound purpose to ignite a mindset to LIVE for healthier generations. Our Collaboratory applies practices in social innovation to co-create and measure new kinds of healthy living solutions and our Centre is an inclusive environment for healthy lifestyles. Together, we create meaningful impact and change with individuals, our community and for the planet.

Schedule: Flexible availability, with required availability on Wednesday and Thursday preferred. This schedule will start in the Fall.

• Wednesday - between 4:45 to 7:30 pm

• Thursday - between 4:00 to 7:30 pm

Reports to: Sport Program Coordinator

Key Responsibilities:

• Conduct group and private ice skating lessons for various age groups and skill levels

• Create lesson plans tailored to the needs and abilities of each student

• Provide constructive feedback and encouragement to help students improve their skating abilities

• Promote a safe and positive learning environment, emphasizing proper techniques and safety precautions

• Monitor and assess the progress of each student, adjusting instruction as necessary

• Demonstrate excellent communication and interpersonal skills when interacting with students, parents, and staff

• Ownership of instruction, lesson set-up, lesson plan implementation, attendance taking, and use of equipment and teaching aids

Qualifications:

• Proficient ice skating skills and a strong understanding of skating techniques

• Current Intermediate (Standard) First Aid and CPR-C/AED certifications

• A valid Police Information Check with Vulnerable Sectors Search completed within the past 2 months upon hire

• Excellent communication and interpersonal skills

• Patient, encouraging, and able to motivate students of all ages

• Ability to work flexible hours, including evenings and weekends

• Facilitate in person classes, pre-recorded and virtual classes both inside our studios and in the outdoor environment.
• Confidently and compassionately engage with a variety of populations to determine their needs and what they value in fitness lifestyle experiences.
• Explore, experiment, implement and measure new ways of building new Fitness Lifestyle and challenges to incorporate spontaneous and curriculum-based experiences in your classes.  
• Facilitate and foster active, social, inclusive and engaging learning environments ensuring each class covers key elements to the Vivo experience of connections, learning, and growth.
• Check-in class participants to ensure we are able to confirm attendance, numbers and contact trace if required.
• Maintain equipment by ensuring guests are educated on Healthy Habits and how to properly maintain and clean their equipment before and after use.
• Provide updates on equipment wear and needs to the Fitness & Training Manager.
• Build strong relationships with all members in order to provide the best experience and growth opportunities  
• Teach safe effective exercises to a variety of populations to encourage a healthy lifestyle.  
• Be an ambassador by promoting our vision and mission for healthy and passionate fitness baselines.   
• Support our guests with any questions they may have about the class or the facility.
• Provide support if there is a first aid situation within the class, following the proper emergency response plan.
• Complete all required staff training and attend required meetings to collaborate as a team to enhance our mission and vision. 
• Maintain own professional certifications, upgrading to keep inform of current fitness practices.
• Ensure you are only promoting the Vivo brand when teaching and interacting with our guests.

• AFLCA group exercise, Canfitpro FIS or equivalent.
• Water Art, CALA, AFPA, or equivalent.
• Current Intermediate (Standard) First Aid and CPR C/AED certifications; First Aid recertified every 2 years and CPR every year.
• Must have a valid and clear Police Information Check with Vulnerable Sector Search within the last 2 months
• 1 to 2 years' experience leading group fitness classes in a busy facility.
• Maintain a positive and energetic attitude to provide the best Guest Experience.